If a support ticket pertains to a Priority-1 (P1) or Service Outage, such as when a service is down for the entire domain or all users are unable to fulfil their job duties, please escalate it by following one of the processes described below:
Reply to this message and include '~P1~' in the body of the email (including the ~ symbols).
Add a comment to the ticket on the portal, including '~P1~'
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